Easy Returns Procedure
If you are not completely satisfied with your order, we will be happy to exchange it. Once you send the item back we will ship your new items FREE of charge (within the continental United States).
Prior to sending any articles back to Luxor Linens a return authorization must be created by a sales associate.
Please include the information below attached in your email so a representative may review your order and process your exchange.
- Your Order Number
-The items you would like to replace for.
Due to government regulations items such as bed linens, towels, and other hygienic items must in original packaging and in new unwashed condition to qualify for return or exchange. Upon receipt of your order please verify that the color, size and any warranty issues are noted prior to washing.
Monogrammed or customized items may not be returned or exchanged.
The value of the product being exchanged will be set at the price that was paid for it unless it is being exchanged for the same product in a different color.
Exchanges Policies
Prior to sending any articles back to Luxor Linens a return authorization must be created by a sales associate.
Due to the nature of our business any item that is not in the original packaging and/or has been used or washed will not be eligible for a refund due to government regulations.
Defective merchandise will be exchanged for the same or comparable item when the defective item is returned within 30 days of receipt of purchase. An explanation of the defect must be noted prior to authorization being granted. Please note loose threads on our towels are a natural occurrence due to the nature of long staple Egyptian cotton and are not a defect.
We are not responsible for damages, losses, delays caused by the shipping carrier, or theft occurring during shipping, and therefore we recommend that you purchase shipping insurance and delivery confirmation, especially if you are a resident outside of the US.
We cannot accept used, washed or custom items for return or exchange. If a soiled item is returned to us, we will return it to the customer at his or her expense.
Once we have received your return, inspected it, and approved it for a refund, we will credit the approved amount to the credit card used to make the purchase.
Orders that have been customized cannot be canceled.
