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I followed a recommendation (with a great discount) from The Daily Beast. I ordered two beach towels with monogramming. They arrived shortly after ordering and they were beautiful! The monogramming was expertly done and the colors on the Luxor Linen website were exact representations of what I received. I was joining family and friends at a lake house and decided to buy towels with individualized monograms (not initials) for everyone. There was a mix-up in the order--partly my fault as they did not know which monograms went with which towel. Their emails to me seeking clarification went unanswered because I received many, many emails and I thought it was just more offers. My bad, totally. About three weeks later, they called me to straighten this out, and also because one of the monogram colors was unavailable. To think that they would call me was an indication of expert customer service. After that call, I received another from the company president (!!!) apologizing for the confusion. I owned my part in it, but they didn't want to have any more problems. He even offered me a discount for my next purchase! Not only is the product absolutely beautiful--everyone received theirs a the end of the trip--but the shipping was expedited and the level of customer care I received is unparalleled. I ordered more products yesterday. The product is lovely, the service cannot be beat, and they have a wide range to offer. They are the only place I will buy linens from now on.
I absolutely love my new towel! It is so luxurious and soft!
The oversized, extra-fluffy towel was on sale and a great bargain. Thanks!
I'm very pleased with this gorgeous towel! I love that it is very long too. You have a great product that came wrapped lovely! Thanks!